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Firca.ai Privacy Policy Last Updated: June 28, 2025 This Privacy Policy describes how Techfrica LLC (“we,” “our,” or “us”), operating under the Firca.ai brand, collects, uses, shares, and protects your personal information when you use our AI SaaS platform. This policy aligns with international standards, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws. 1. Scope and Purpose This Privacy Policy applies to: Use of Firca.ai via the website or API Interactions with our customer support or marketing teams Account creation and usage of Firca.ai features By using Firca.ai, you consent to this Privacy Policy. 2. Information We Collect A. Information You Provide Name, email, phone number Payment details (handled by third-party processors) User account credentials Prompt data and AI query input/output B. Automatically Collected Information IP address, device data, browser information Usage statistics and performance logs Approximate geolocation C. Application-Specific Data Logs of your prompts and outputs, used for debugging and improvement (never used for training without explicit consent) Support tickets, chat transcripts, and feedback submissions D. Children’s Data Firca.ai is not intended for users under 18. We do not knowingly collect data from children under 18. 3. How We Use Your Information To operate and improve Firca.ai To provide and manage user accounts To process payments and renewals To provide customer support To comply with applicable laws To detect and prevent fraud and abuse 4. Legal Bases for Processing Depending on your region, we process data under: Your consent Contractual necessity Legal obligations Legitimate interests (platform security, analytics, and improvements) 5. Sharing Your Data We may share your data with: Service providers (hosting, payments, analytics) Third-party AI vendors you choose to use Legal authorities if required by law Affiliates and subsidiaries We do not sell your personal data. 6. Cookies and Tracking We use cookies and similar technologies to: Authenticate sessions Analyze platform usage Remember preferences Provide targeted content (with consent) See our Cookie Policy for details. 7. Data Retention Account data: retained while your account is active Logs and debug data: retained for up to 90 days Payment records: retained as needed for tax or compliance 8. Data Security Encryption in transit and at rest Role-based access controls Routine audits and vulnerability assessments No system is 100% secure, but we continually improve our safeguards. 9. Your Rights Depending on your location, you may: Access or update personal data Request deletion Object to or restrict processing Request data portability Withdraw consent at any time Requests can be made to privacy@firca.ai. 10. International Transfers If you are outside the USA, your data may be transferred to and processed in the USA or other countries where we or our partners operate. We will protect your data appropriately under applicable laws. 11. Changes to This Privacy Policy We may update this policy. Significant changes will be notified by email or in-app. 12. Contact Data Protection Officer Techfrica LLC 33 Dover Street, Suite 301 Brockton, Massachusetts 02301, USA Email: privacy@firca.ai Phone: +1-774-810-0973